IT Helpdesk Technician

We are seeking an IT Helpdesk Technician to join our growing team. This role combines helpdesk support, systems administration, and break/fix troubleshooting in a dynamic production and office environment. The successful candidate will provide hands-on and remote support to end-users, assist in the maintenance and administration of IT infrastructure, and help ensure smooth day-to-day IT operations.

• Provide first and second-level helpdesk support to end-users across the organization
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripheral equipment
• Perform break/fix repairs on hardware components as needed
• Assist in systems administration tasks such as user account management, group policy updates, and server maintenance
• Monitor and respond to automated system alerts and escalate issues as appropriate
• Document issues, troubleshooting steps, and resolutions within the IT ticketing system
• Support the setup, configuration, and deployment of workstations, laptops, and mobile devices
• Collaborate with IT leadership and other departments to support IT projects and initiatives
• Participate in after-hours on-call support rotation as needed

• 2–4 years of IT support experience in a helpdesk, technical support, or systems administration capacity
• Strong knowledge of Windows 11 operating systems and Microsoft Office 365 applications
• Hands-on experience with Active Directory (user creation, group management, password resets)
• Solid diagnostic and troubleshooting skills for both hardware and software issues
• CompTIA A+ Certification preferred; other certifications such as CompTIA Network+, MCSA, or similar considered an asset
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) is an asset
• Exposure to tools such as Microsoft Intune, Autopilot, Meraki networking devices, or Fortigate firewalls would be considered an asset
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service orientation with a proactive attitude toward problem-solving

This position is based in office in Markdale Ontario, day shift hours.

• Competitive wages
• Opportunity to grow with the company
• Excellent benefit package
• Generous performance-based bonuses
• Excellent pension package
• Active social committee
• Employee assistance program
• Group home and auto insurance
• Job stability (no layoffs)
• Subsidized lunches at our onsite Cafeteria
• We enjoy what we do, and we do it best
• Free ice cream!

This is a salaried role with a starting range of $52,000 to $60,000 per year.